Privacy Policy – Tropicalia Disco

1. Data Controller

• Entity: TROPICAL1A DISCO Y EVENTOS SRL
• Trade name: Tropicalia Disco
• RNC: 1-33-36134-5
• Address: Carretera Cabeza de Toro Km 7, Punta Cana 23000, Dominican Republic
• Email: info@tropicaliadisco.com
• Phone / WhatsApp: +1 (849) 585-0953
• Website: www.tropicaliadisco.com

We explain here how we process personal data collected through the Website and associated channels.

2. Scope & Legal Bases

We process data under Dominican law (Law 172-13 on personal data protection; Law 126-02 on electronic commerce). Where relevant by user location, we also align with foreign norms (e.g., GDPR). Legal bases include: performance of a contract/service, legal obligations, legitimate interests (security, analytics, reasonable own marketing), and consent (e.g., subscriptions and non-essential cookies).

3. Data We Collect

• Identification & contact: name, email, phone/WhatsApp, country/language.
• Transactions & bookings: date, product/service (tickets, VIP tables, events), amounts, status, payment method (tokenized by the provider).
• Preferences & relationship: interests, interaction history.
• Website usage: IP, device/browser, pages viewed, referrer; via cookies and similar tech.
• Communications: form messages, email and WhatsApp/DM exchanges; campaign interactions.
• Images/UGC (if applicable): photos/videos captured at events and content you share with authorization.

We do not request sensitive data. Our events are intended for individuals 18+.

4. Purposes of Processing

• Service delivery: manage bookings, tickets, VIP, private events, and support.
• Administration & compliance: billing, accounting, fraud prevention, and legal requirements.
• Operational communications: confirmations, reminders, and changes (schedules, artists, conditions).
• Marketing & loyalty (with consent or legitimate interest): newsletters, offers, remarketing (e.g., Meta Pixel), look-alike audiences.
• Analytics & improvement: metrics, diagnostics, A/B testing, and site security.
• Images/UGC: showcasing the Tropicalia experience across our own media, within applicable law.

5. Cookies & Similar Technologies

We use necessary (technical), analytics, and advertising cookies. You can manage your consent in our Cookies Preferences Center (see our Cookie Policy).

6. Recipients & Processors

We may share data with:

• Booking/payment platforms: Bokun, Viator, Eventbrite, GetYourGuide, Civitatis, PayPal.
• Analytics & marketing: Google Analytics, Meta (Facebook/Instagram), WhatsApp Business.
• Infrastructure & security: hosting, CDN, and backup providers acting as processors.
• Authorities when legally required.

All processors commit to appropriate safeguards. Some transfers may be international; we apply suitable guarantees (standard contractual clauses and complementary measures).

7. Data Retention

• Commercial/contractual: for the duration of the relationship and statutory periods (e.g., tax/accounting).
• Marketing: until you withdraw consent or object.
• Security/claims: for limitation periods, with data restricted (“blocked”).

8. Your Rights

You may request access, rectification, erasure, objection, restriction, portability, and withdrawal of consent where applicable.

How to exercise: email info@tropicaliadisco.com with the subject “Data Rights”, detailing your request and a verification method. You may also write to our postal address. If unsatisfied, you may lodge a complaint with the competent authority.

9. Minors

Our Website and events are intended for adults (18+). If we become aware of data from a minor without valid authorization, we will delete it.

10. Security

We implement proportionate technical and organizational measures (in-transit encryption, access controls, least privilege, logging, and training). To report an incident, contact info@tropicaliadisco.com.

11. Automated Decisions & Profiling

We may perform basic segmentation (interests, purchase/interaction history) to personalize communications. We do not take decisions producing legal effects solely based on automated processing.

12. Third-Party Links

Our Website may link to third-party sites/apps (e.g., ticketing/OTAs). We do not control those sites or their policies; review them before providing data.

13. Changes to this Policy

Updates will be published here with a new “Last updated” date whenever legal or operational aspects change.

14. Contact

info@tropicaliadisco.com | +1 (849) 585-0953
Carretera Cabeza de Toro Km 7, Punta Cana 23000, Dominican Republic
www.tropicaliadisco.com